Frequently asked questions
Helpful answers before you reach out.
If you do not see your question here, call or message us. We will do our best to explain what to expect.
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We are here to listenServices
What services does SereneMind-Place offer?
Our services include psychological assessment and therapy, counselling, addiction rehabilitation, residential and outpatient care, family support and psychosocial rehabilitation. The appropriate service depends on the person’s needs and assessment.
Who can access your services?
We support individuals experiencing psychological, emotional, behavioural or substance-related difficulties, subject to service suitability and professional assessment.
Do you offer residential rehabilitation?
Residential rehabilitation is part of our service offering. Admission depends on assessment, clinical suitability, informed consent, operational capacity and applicable approvals.
Do you also offer outpatient support?
Yes. Outpatient services are available for suitable concerns. During an enquiry or assessment, we can discuss which level of support may be appropriate.
Can family members make an enquiry?
Yes. Family members and caregivers can contact us for information. Any assessment or treatment respects the individual’s rights, consent and applicable requirements.
Appointments and access
How do I book an appointment?
Call or WhatsApp us at 0810 011 0296, or use the enquiry options on our contact page. We will explain what information is needed and how to arrange the next step.
Do you provide online consultations?
Online consultations may be available for suitable services. We will discuss privacy and whether remote care is appropriate for your concern.
How do I begin the rehabilitation process?
Contact us first. We will talk through your enquiry, explain the assessment process and discuss whether the programme may be suitable.
Do you provide aftercare?
Yes. Follow-up and aftercare planning form part of our recovery approach. The support offered depends on individual needs and the care plan.
Privacy and safety
Are consultations confidential?
We respect confidentiality and take care with personal information. Some exceptions may apply where disclosure is required by law or necessary to address a serious safety concern. A practitioner can explain how this applies to your care.
What if someone needs urgent psychiatric or medical attention?
If someone is in immediate danger or needs urgent medical or psychiatric attention, go to the nearest emergency healthcare facility or contact local emergency services. Website enquiries are not an emergency response service.
Should I include medical information in the website enquiry?
Please keep a general website enquiry brief. Do not send medical records or detailed clinical information through the form. We can explain a more appropriate way to discuss sensitive information.
Still have questions?
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Choose the way that feels easiest for you.